FABTEXS AI | Data Deletion Policy
1. Introduction
At FABTEXS AI, we respect your privacy and your right to control your personal information.
This Data Deletion Policy explains how users may request deletion of their account, connected Meta (Facebook) data, WhatsApp Business integration data and other personal information processed by FABTEXS AI.
This policy applies to all users of the FABTEXS AI platform, website, APIs, WhatsApp integrations, AI services, customer management tools and related services.
2. Requesting Data Deletion
If you wish to delete your account or request deletion of your personal information, you may contact us using the details below.
Email: fabtexswholesale@gmail.com
Please include:
- Registered email address
- Business name (if applicable)
- Registered WhatsApp Business number
- A clear request for deletion of your account and associated data
For security purposes, we may request additional information to verify your identity before processing your request.
3. What Data May Be Deleted
Upon successful verification of your request, FABTEXS AI may permanently delete data associated with your account, including:
- User profile information
- Connected Meta account information
- Connected WhatsApp Business account information
- Customer records stored within FABTEXS AI
- Product catalog data
- AI conversation history
- Broadcast lists
- Uploaded files and documents
- Customer segmentation data
- Account preferences
- Platform activity associated with your account
4. Data That May Be Retained
Certain information may be retained where required for:
- Legal compliance
- Fraud prevention
- Security investigations
- Financial record keeping
- Tax obligations
- Dispute resolution
- Enforcement of our Terms of Service
Such retained information will only be retained for the period required under applicable law.
5. Processing Time
Verified deletion requests are generally processed within 30 days.
If additional verification is required, processing may take longer. We will notify the user if additional time is needed.
6. Third-Party Services
FABTEXS AI integrates with third-party platforms including Meta's WhatsApp Business Platform.
Deletion of information stored by third-party providers is governed by their respective privacy policies and terms.
Users may also need to disconnect or remove permissions directly from their Meta or WhatsApp Business accounts where applicable.
7. Effect of Deletion
Once the deletion request has been completed:
- The FABTEXS AI account may be permanently removed.
- Access to the platform may be revoked.
- Deleted information generally cannot be recovered.
- Certain backup copies may remain for a limited period before permanent deletion as part of our disaster recovery procedures.
8. Contact Information
Company: FABTEXS
Brand: FABTEXS AI
Website: https://app.fabtexs.com
Email: fabtexswholesale@gmail.com
9. Meta (Facebook) User Data
If you have connected your Meta (Facebook) account or WhatsApp Business account with FABTEXS AI, you may request deletion of your associated Platform Data by following the procedure described in this policy.
FABTEXS AI will process verified requests in accordance with Meta Platform requirements and applicable laws.